Shipping policy
Order Processing
Orders are processed and dispatched within 1–2 business days after payment is confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Time
International delivery usually takes 7–12 business days after your order has been dispatched.
Delivery times may vary depending on your location, customs processing, local postal services, weather, or other delays outside our control.
Order Tracking
Once your order has shipped, you will receive a confirmation email with your tracking information.
Please allow a few days for the tracking details to update.
Incorrect Shipping Address
Please make sure your shipping address is correct before placing your order.
Contact us as soon as possible if you need to change your address. We cannot guarantee changes after an order has been processed or shipped.
Customs and Import Fees
International orders may be subject to customs fees, import taxes, or other charges depending on your country.
These charges are the customer’s responsibility.
Lost or Delayed Orders
If your order has not arrived after the expected delivery time, please check your tracking information first.
For additional help, contact us at pawryxx@gmail.com with your order number.
Frequently Asked Questions
How long does shipping take?
Orders are processed within 1–3 business days. Delivery usually takes 5–12 business days after your order ships.
Do you offer free shipping?
Yes! We offer free shipping on all orders.
What payment methods do you accept?
We accept major credit cards, Apple Pay, Google Pay, Shop Pay, and PayPal.
Can I track my order?
Yes. Once your order ships, you’ll receive a tracking number by email.
Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping times may vary by location.
Can I change or cancel my order?
What is your return policy?
We offer a 30-day return policy. Contact us within 30 days of receiving your order for help.
How do I contact customer support?
Email us anytime at pawryxx@gmail.com. We usually reply within 24 hours.
Are your products safe for pets?
Our products are made for pets, but always supervise your pet during use and choose the correct size for them.
What if my order arrives damaged?
Email us with your order number and clear photos of the item. We’ll help you as quickly as possible.